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Managed Services

Our Approach

Assess detailed analysis of your current environment, reporting on issues and actionable items.

On-board Initial maintenance activities, projects, and remediation required to stabilize your technology.

Manage Ongoing delivery monitoring & maintenance designed to keep your business optimized.

Protect Application of industry best practices for security & backup management.

Optimize Enterprise class automation technology to keep your infrastructure optimized. Critical issues are identified, reported, and resolved in real time.

At TechnoHat we recognize the importance of IT for your business and the requirements for a cost effective solution. In order to achieve these goals, we can offer a tailored solution that fits all business models. From our Bronze Service to our Platinum Service we can cover all your business requirements.

As an IT partner not provider, we spend so much time aligning our technology support with just such business services. Building a Managed Service program that relies on 24x7x365 network monitoring coupled with an aggressive preventative maintenance component to ensure optimum uptime for your business.

One of the major challenges in maintaining an IT network is trying to predict what will fail and when. With our Managed Services solution, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

Platinum

Monitoring & Reporting

Service Desk

Antivirus/AntiSpam

Backup

Call Out

Disaster Recovery

Onsite

Gold

Monitoring & Reporting

Service Desk

Antivirus/AntiSpam

Backup

Call Out

Silver

Monitoring & Reporting

Service Desk

Antivirus/AntiSpam

Backup

Bronze

Monitoring & Reporting

Managed Services Advantages

Increased productivity: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.

Reduced network downtime through proactive maintenance: Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.

Reduced business impact from IT failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner.



Managed Services Features

Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security.

Email Performance Monitoring of every device and system connected to your email service. We stay constantly aware of the user email experience.

24x7 Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.


Firewall Management continually manages the operation and effectiveness of your corporate firewall. A complex system that needs thorough attention to keep your business secure.

Security Policies and Configurations uses properly designed and implemented security and user policies to ensure your network is secured from the inside out. We report any infractions that occur.

Email Content Filtering proactively blocks SPAM email, reducing the amount of time your employees spend reading and deleting unwanted and unsolicited email.

Managed Services Solutions



Standard Features Description
Complete Monitoring In-depth health performance monitoring of all elements of your business' IT assets
Managed Anti-virus Total desktop security solution including Anti-Virus, Anti-Malware, Hosted Intrusion Protection.
Managed Anti-spam 80% of all virus are delivered via email. This service offers perimeter protection preventing unwanted email and spam from reaching your network or users.
Managed Backup Ensure business continuity through scheduled back-up of critical data and restoration in the event of data loss. Apply industry best-practices for the protection of your data against loss through regular on-site backup.
Networking Control Monitoring and continuing maintenance of your LAN, WAN, domain and VPN
Remote Response Technicians work remotely on your network to resolve issues
PC Watch Monitoring the most important attributes of your PCs and responding to issues
Security Necessities A secured network perimeter, policies and managed virus protection
Standard Reporting Network health reporting and quarterly reviews with our experts


Optional Features Description
Bundled Support Time Additional backup and offsite storage options for propermanagement of critical data
Remote Backup Solution Additional backup and offsite storage options for propermanagement of critical data


Cloud Services

TechnoHat’s broad array of web-based services aimed at allowing users to obtain a wide range of functional capabilities on a “pay-as-you-go‟ basis that previously required substantial hardware/software investments and professional skills to acquire.”


Benefits of Using Cloud Services

Scalability/Flexibility Cloud computing enables you to scale up and down your IT requirements much more easily without long time and cash consuming projects. The leg work is done in the data center by the service provider. This makes deployment much quicker. There is the possibility to start with a small deployment and grow to a large deployment fairly rapidly.

Reliability all-time business continuity and fast disaster recovery.

No in-house maintenance сloud service provider does the system maintenance, and access is through the Internet that does not require application installations in PCs.

Mobile Accessible Mobile workers have increased productivity due to systems being accessible in an infrastructure available from anywhere.

More Predictable IT Budget Most cloud services are procured on a fixed monthly or annual basis. These services are delivered regardless of what happens to your on premise servers (If you have any). This makes forecasting and planning more accurate and eliminates some of the guesswork. Organizations often find they get more for less on cloud platforms.

Lower Utility and Maintenance Costs highly specialized on premise server applications and equipment. Most maintenance is carried out by the service provider. Less physical equipment means lower electricity bills and less space is required for your comms equipment.


Cloud Computing - Deployment Models

Private Cloud the cloud managed by a specific organization.

Public Cloud the cloud infrastructure is available to the public on a commercial basis by a cloud service provider.

Hybrid Cloud the cloud infrastructure consists of a number of clouds of any type, but the clouds have the ability through their interfaces to allow data and/or applications to be moved from one cloud to another.